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1.6 Based on 12 reviews
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Went to Brookfield, wi restaurant ordered dinner and waited and waited order never completed or lost in the kitchen somewhere. Manager rewrites order on bag, credits credit card does not give a gift card. 5 min. later order was done asked if done as in hot and complete? She assures me it was all good. I told her I get sick they will,hear from my lawyer. Get home order missing hot dog. Called the restaurant and yes apologetic but I was without my... Read more

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Hair in my sandwichhow gross

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I took my Granddaughers from Florida to have beef sandwiches they never went to a portillos before.when I bit into mine their was hair in mine.Now my Granddaughers did want to eat theirs.Dont you think the people who fix the sandwichshould wear a hair net. Still love your food but I thought you should know.My husband is 67years old when they opened up in villa park and Glen Dale Hights this is how long he has been a fan and his four children... Read more

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I ordered three beefs with peppers on the side, when I checked the bag three beefs were in the bag but there were no peppers. The bag was taken back and returned with the three sides of peppers. I never checked the bag again to make sure the three sandwiches were included. Well to my surprise, when I arrived to my destination over an hour away, I was missing a sandwich. Yeah, not good when your extremely hungry and really don't feel like sharing... Read more

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This was a terrible experience today at Portillos in Forest Park location. THEY ARE SO RUDE. I USE MY APP TO PLACE A ORDER TODAY TOTALLING $18.41 and they refuse to let me use the $5.00 discount on my order. Saying I didn't have the app.. hERE IS MY ORDER #42950560 bad bad bad bad bad bad bad bad bad bad service for Portillos. I just spoke with Portillos customer service on Friday about the app and assured me I should have no problem. As you... Read more

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This *** sucked some *** *** Mexican Manger was a *** head when there was no peppers on my sandwich

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I have enough of the same problems over and over with a services from north ave. Villa Park my order always is screwed up to top my last visit I order a cheese burger to find out they never put any beef but they did put the chess, how can they missed are they really ***, hope the owners will read the reviews. NORTH AVE. VILLA PARK problem, problem, problem.

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Long story short, after the buy out Portillos started up surveys at the bottom of your receipt for a free large fry with next purchase. I have honestly rated their service in an unbiased level whenever I get them. However this most recent visit in which I used the coupon with my order I didnt get a receipt. I didnt notice till I was back at home opening the food I picked up from drive thru. I contacted corporate customer service through their... Read more

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I was at portillos at 555 east 81 ave Merriville Indiana, this was my second time there the first time they completely messed up my order I reported it to the manager nothing was done second time I went there the same thing happened I reported it to a manager name spirit I explained to her what happened the first time and now what happened on the second time and they need to retrain the staff she told me never to come back into the restaurant... Read more

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I spoke with shipping on the 17th in regard to a $10.00 refund on my CHASE credit card. The manager's name is Mike. my refund has not shown up as of yet. My order nos. are as follows: 10019716 to AL. 10019726 to FL These were delivered on the 18th of December. The refund was a $5.00 coupon for each. When I spoke with customer service they said that they would honor the coupon. Would you please look into this for me? Thank you, Mrs.... Read more

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