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12-12-17 at store #78 at 3:39pm I ordered a chopped salad and a piece of chocolate cake. When I got home and looked at my salad it looked like it was actually someone's leftovers and honestly I still think it was. The lettuce and tomatoes were wilted and the entire...
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Anonymous
Anonymous

Sounds gross. I'd have called the manager.

#1146994
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When Berkshire Partner's first bought out *** Portillo there seemed to be no change. Now that *** is mostly out of the business Berkshire has degraded this Chicago based icon to the point that I will no longer do business with them. Visit any one of the restaurants and...
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#1144193
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Forget Portillo, since the new owners took over , nothing is the same. Every time I go there I am dissatisfied. The beef is cut in half, do they really think people do not notice! The muffin was a nice touch they use to give, not any more, you get a dry piece of bread....
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#1140807
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Portillos - Sucks
Portillos - Sucks
Portillos - Sucks
1/3

Portillos - Sucks

Portillos
#1133065
2.6
Details
I paid online for my order of 3 vodka pastas. I picked them up in On 11/15 and on 11/16 I was charged 3 times for $23.22.
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Portillos bad service bad food

Portillos
#1093899
Stopped store summit ok waited long time for food got food home onion rings half order burnt stopped talked to manger wanted me to fill out paper work I told him no thanks in the mean wile they didn't make my beef so asks refund company really gone down hill management very bad service slow will never eat thiervagian
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Portillos - Terrible customer service via phone at summit, il 60501
Portillos - Terrible customer service via phone at summit, il 60501
1/2

Portillos - Terrible customer service via phone at summit, il 60501

Portillos
#1084283
1.7
Details
Order was wrong, the tuna burger was more like a mayo burger. Missed my cheese fries! On 8/6/17. Called 3 different times starting at 5:14 pm asked to speak to manager. Was on hold for over 30mins after 1st call was hung up on after 7 mins on hold.
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Portillos - Beef not the same

Portillos
#1083664
3.4
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I have been going to portillos for many years. The other day I went for lunch. I ordered the beef sandwich . It was dry, tasteless and the amount of beef was half of the amount it normally used to be. My son went later in the week. Same thing. Your food is not cheap, but was always worth the money. I am very disappointed . This was the Vernon hills location. Patty Powell
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As much as I hate to admit my family and I eat way to much fast food, not to mention both my wife and son are picky eaters so many times we'll hit two different gast food joints. I understand there are going to be mistakes but everytime I visit Portillos on Harlem n...
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Anonymous
Anonymous

I would stop going there.

2.0
Summit, Illinois
#1138222
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Harwood Heights, Illinois
3.7
ONCE AGAIN FOOD IS MISSING FROM TAKE OUT BAG AND NOT THE CORRECT ORDER. NOT THE CORRECT CONDENMENTS ON SANDWICHES. MISSING AN ORDER OF FRIES. THE PEOPLE THAT WORK AT THIS STORE MUST BE THE MOST INCOMPTENT OUT OF ALL THEIR STORES. I DONT HAVE PROBLEMS WITH ANY OTHER OF...
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3.7
Harwood Heights, Illinois
I didn't like
  • Staff and servers suck
#1135759
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Chicago people, new Tampa people--BEWARE! Portillo's has finally went to the low road by lowering the beef on your beef & charging the same. I am from Chicago, ate at all the beef stands in the whole city, while being a salesman for 30 years, I know all the Portillo's...
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1.0
I liked
  • Beefs
I didn't like
  • Potion cut in half
  • I am trying to send a complaint about portillos
#1128570
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Sharon of Portillo Randall road elgin Illinois was so rude over the phone. She was so Impatient with taking the order. She should not be taking orders at all. Someone like her attitude should either be trained or get out of that position. So not cool. Had to rush...
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3.0
#1117896
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Beware- When you order Portillo's catering and want it delivered. They use "Uber Eats"... Well we all know how well "Uber Eats" works. Never on time. Why would a great company put their reputation on the line with a loser company "Uber Eats"?? My order for my office...
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1.0
#1117367
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I eat at portillos just about every day. The quality of food has decreased since changing hands. I don’t employees understand what iced tea means. I don’t want Luke warm tea. I don’t want cold fries that have been sitting for awhile I don’t want drama if I don’t ask a...
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#1115030
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I had many receipts stating take this survey and you get a free large order of fries. You spend much time on the internet and there is no such survey to take. Why make me do all that so many times &and there is no survey? Very poor management and extremely poor...
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4.6
I liked
  • Food
I didn't like
  • False advertisments
#1086321
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