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I had many receipts stating take this survey and you get a free large order of fries. You spend much time on the internet and there is no such survey to take. Why make me do all that so many times &and there is no survey? Very poor management and extremely poor...
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4.6
I liked
  • Food
I didn't like
  • False advertisments
#1086321
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I purchased 2 entrees from portillos in villa park for their deal of a hotdog for a dollar with each entree...they charged me full price...I live 40 min. from this portillos...but I returned today with receipt...manager said he could NOT refund my money because the...
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#1077128
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Portillos - Bugs in my drink
Portillos - Bugs in my drink
I had went to portillos on my lunch break, ordered and went back to work. After I finished my pop I took off the lid and there are MANY small BUGS in my cup!!!!!!!!!!!!!!!!!!!!!!!! This is unacceptable! Wondering how many disgusting bugs I have drank today. I frequent...
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#1075560
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Portillos bad service bad food

Portillos
#1093899
Stopped store summit ok waited long time for food got food home onion rings half order burnt stopped talked to manger wanted me to fill out paper work I told him no thanks in the mean wile they didn't make my beef so asks refund company really gone down hill management very bad service slow will never eat thiervagian
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Portillos - Terrible customer service via phone at summit, il 60501
Portillos - Terrible customer service via phone at summit, il 60501
1/2

Portillos - Terrible customer service via phone at summit, il 60501

Portillos
#1084283
1.7
Details
Order was wrong, the tuna burger was more like a mayo burger. Missed my cheese fries! On 8/6/17. Called 3 different times starting at 5:14 pm asked to speak to manager. Was on hold for over 30mins after 1st call was hung up on after 7 mins on hold.
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Portillos - Beef not the same

Portillos
#1083664
3.4
Details
I have been going to portillos for many years. The other day I went for lunch. I ordered the beef sandwich . It was dry, tasteless and the amount of beef was half of the amount it normally used to be. My son went later in the week. Same thing. Your food is not cheap, but was always worth the money. I am very disappointed . This was the Vernon hills location. Patty Powell
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1st time eating at Portillos

Portillos
#1076822
2.8
Details
We ordered 2 beef sandwiches 1 with hot peppers and the other on the side, but was charged for peppers. I thought peppers automatically came with the sandwiches. My wife called corporate but never heard from them. Sad but true, i hope that it gets better than our 1st experience with Portillos
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Allergens Information
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
ordered food. food was fantastic, little steep price for food. Tried to do survey for free fries. UNABLE TO GET ONTO www.portillos.com/survey. This is a very crappy thing for you folks to do. Why are you lying about getting free fried if I do survey? I have tried...
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Anonymous
Elmer Tau

I also tried to get on to www.portillos.com/survey with no success. If this offer is not valid anymore, then Portillos should take that offer information off the receipts so ...

2.6
#1074151
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First of all I love your beefs and hamburgers, I really love the chopped salads but I'm very disappointed in the bread we now receive. Please bring back the bread sticks and muffins or at least tell us why you took them away. Many other people have voiced the same...
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5.0
#1071532
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Great place, great food, but the clerk at the pick up window just ripped my receipt out of my hand, handed me my food, and tossed my receipt before I could ask for it back. I bought food for more than one person so how do I collect my money without my receipt? Somehow...
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5.0
I didn't like
  • Just want my receipts
#1036951
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I love your hotdogs what happened? I could not chew them 4 of them terrible now i dont want to waste my money to try them again.Please fix the problem. love your place and food.I was their around April 11 2017 New Lenox illinois.We come their at least 3 times a month....
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5.0
I didn't like
  • Bad hot dogs
  • I am trying to send a complaint about portillos
#1036539
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Why offer a FREE LARGE FRY just for taking a survey, when the www.portillos.com/survey doesn't work? Even your questions that you ask here are absurd. Why should I have to write at least one hundred words? I think the *** that came up with that function is crazy or is...
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Anonymous
JUNE

Agree, survey link doesn't work so why offer free fries. definitely created bad will.

Anonymous
Mickey

Here's the survey linktellportillos.smg.com

#1019263
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On my receipt dated 1-10-17, I noticed a free fries coupon if you take survey. I typed in site on receipt and could not find where to take it. I then went to Portillos.com and did not find it there. I have e-mailed them twice since and have not received a response. It...
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Anonymous
Mickey

This is where you take the survey tellportillos.smg.comThanks Anonymous

Anonymous
Anonymous

Here is the linkhttps://tellportillos.smg.com/

#992186
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On Dec. 31 at 6:26 pm went to Portillo's in Naperville IL. 1992 W. Jefferson Naperville, IL 60540 drive thru ordered Italian beef, Chicago hot dog, small fries, Large Coke and a piece of chocolate cake. When I got home to start to eat my wife and I notice the small...
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2.7
I didn't like
  • Order was incomplete
#986179
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