Portillos Phone Numbers and Emails

Toll-Free Number:

  • (866) 986-2333
Send Message

Customer Service:

  • (630) 530-8451

Arizona:

  • (480) 569-1880
    10331 West McDowell Rd Avondale AZ 85392
  • (480) 672-0100
    17125 N. 79th Ave. Glendale AZ 85308

California:

  • (951) 653-1000
    12840 Day Street Moreno Valley CA 92553
  • (714) 220-6400
    8390 La Palma Ave. Buena Park CA 90620

Florida:

  • (813) 210-8190
    1748 W. Brandon Blvd. Brandon FL 33511

Illinois:

  • (630) 628-0358
    100 W. Lake St. Addison IL 60101
  • (847) 870-0870
    806 W. Dundee Rd. Arlington Heights IL 60004

Indiana:

  • (317) 766-9955
    10444 E. US Hwy. 36 Avon IN 46123
  • (317) 588-1111
    9201 E 116th St Fishers IN 46037

Iowa:

  • (563) 823-9500
    2741 E 53rd St Davenport IA 52807

Legal:

  • (630) 954-3773
  • (855) 483-0440

Locations:

  • (708) 385-6400
    Crestwood, Illinois

Minnesota:

  • (763) 316-0860
    12251 Elm Creek Blvd N Maple Grove MN 55369

Wisconsin:

  • (262) 289-3390
    17685 W. Bluemound Rd. Brookfield WI 53045
  • (414) 877-5400
    8705 West Sura Lane Greenfield WI 53228

Portillos Emails:

Legal
Privacy Inquiries
Media
Marketing Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Portillos Website:

Portillos Help Center:

Corporate Office Address:

Portillo's
2001 Spring Road, Suite 400,
Illinois 60523
United States

Fax:

630-851-1240

Portillos Customer Service Reviews

1.9 / 5
Poor
Kittyb
Unsatisfactory
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Poor customer service wrong food order preparation return food with receipt get no refund or credit service

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Kittyb
Poor customer service Poor food quality
stars-rating stars-rating stars-rating stars-rating stars-rating
1.5

Order was not placed correctly meat was not quality meat when bringing the food back for refund I received poor customer service and no satisfaction I still have the food and receipt but they refused to refund me I am totally displeased Management was extremely rude called me a liar while Im Attempting to return the sandwich with receipt saying that it was done correctly when I said it wasnt it wasnt

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Summary of Portillos Customer Service Calls

369 TOTAL
CALLS
02:24 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Portillos?

Shipping and Delivery Question:

  • “My order was missing items”
  • “Wanting to know about home delivery”
  • “Portion size”

Request for Information Question:

  • “Question for Marketing on Florida”
  • “Check on order”
  • “Question about pricing”

Product/ Service Question:

  • “Work here”
  • “Food complaint”
  • “Condition of food in a recent gift order”

Staff Question:

  • “Super rude employees and management!!! First time in the new restaurant in Clermont Florida. Completely appalled and disappointed!!!”
  • “Terrible customer service wrong ordet”
  • “Rude”

Employment Question:

  • “W2”
  • “Paycheck”
  • Incident at the job

Cards Question:

  • “I'm trying to use my gift card”
  • “Gift card issue”
  • “Has gift card been mailed out”

Payments and Charges Question:

  • “Unbelievable issue ordered, charged four times and being told no such order and then you want me to be charged for being serviced”
  • “Dispute transaction”
  • “Charged twice”

Account Question:

  • “Login problem”
  • “Employee reset of password to access W2 forms.”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancell order”

Website/ Application Question:

  • “Your web sites is not working”
  • “I can't seem to order online”

Return/ Replace Question:

  • “Change a shipment order”

Refund Question:

  • “Refund”

Other Question:

  • “Inaccurate order”
  • “Employee payro”
  • “Order wrong”

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